Review of ScooterDepot.us AKA Sunny Sports, Inc. Online Scooter Dealer

by Robert M
(Salt Lake City)

First I want to say I am happy with my Chuanl MP150 scooter. BUT I will never again do business with or recommend Scooterdepot (also known as Sunny Sports Inc) again. I knew that good customer service was an iffy thing when buying online, but I had no idea how bad it could be.

They were real quick to get back to me when I wanted to purchase and promised great after sale service. What a joke.

The first problem was they were "out of stock" on the model I wanted, but had another model that was EXACTLY the same according to the salesman. Well it didn't have the free trunk and the shipping was $40 more than my first choice (even though according to their web site all units were stocked in their own warehouse and pre-tested before shipping, so there could be no reason for a different cost) but they were going to let me have it for $200 less.

I reluctantly agreed and asked the salesman for an updated invoice with the corrected pricing, color (since the new model didn't come in my color choice) and model number. I was assured I would get an e-mail update that same day. Two days later when I still hadn't heard from them and I called, all I got if I wasn't disconnected (It happened 4 times on this inquiry alone), was transferred, put on hold and generally ignored by rude people.

It took over an hour total before someone finally took the time to look up my purchase to verify that the changes had been made and the scooter was being shipped, but that they couldn't send me an updated copy of the invoice.

A couple of days later I got a call from the freight company that they were in the neighborhood and wanted to drop off the scooter, even though they were supposed to call and make an appointment 24 hours in advance. It turned out OK because I was available, so I got the scooter rather quickly. The delivery itself was fine and I got busy uncrating the scooter.

After getting it out of the crate and checked out, the first thing I found was there was NO battery in the scooter. I immediately called Sunny Sports and got the same run around as last time. Disconnected over and over, RUDE people who wouldn't let me finish a sentence, transferred again and again, and generally NO ONE who cared enough to even try to help me.

I was finally transferred to Parts, where a semi-decent person told me that they would immediately ship out a battery, but it would take about a week. What could I do?

I waited 9 days (8 was Sunday) and called back to find out what was going on. The same thing again, even though I had a name of the person to talk to. Disconnections, transfers, and RUDE people.

When I finally got a hold of him, I was told that the order had got lost and they were having computer problems and they would try to find me a battery to send because the one that fit my scooter was not in stock, but I would have to measure the compartment for the battery and e-mail it to them so they could see if anything they had would fit.

WHAT? They didn't know what would fit or couldn't measure themselves?

What about a model number for the battery? Oh, they don't have that kind of information. ???? Well I did it, and waited another week. No battery and no idea when I would get one.

It was now a month from the time that I ordered my scooter and still not able to even start it to see if everything was all right. I had to go out on my own to find a battery, which cost me $45, to get my scooter running. This was not easy because the reason I bought the scooter was that it was my only source of long distance transportation around town.

I was tired of walking to the store at least once a week for groceries (hard to carry more than that when walking) or not really being able to get anywhere farther than 4 or five miles away.

I believe Sunny Sports first pulled a bait and switch with me on the scooter. (By the way, it was NOT the same as the other model. No rear disc brakes was the major difference. That with the other things I mentioned more than made up for the difference in price.)

And they have NO CLUE what customer service is. NEVER AGAIN.