Review of Bikezdirect.com/Scooterdepot.com.us/Americanmopeds.com

by Jim Zeiser
(Deposit, NY, US)

So you're saying so many names all at once, Jim, why are you doing them together? Because they're all one big company with many different online sites.

The company behind them is Jonway America, a very big company that is a distributor of scooters to other companies. Does the name Lance Powersports sound familiar? Lance Phoenix, Lance Milan, Lance Venice? They get their scooters now from Jonway. Many of the 250cc China scooters come through Jonway. This is no small potatoes company.

I bought the two mopeds from them and they were a mixed bag to deal with. First I went to their site to get the Manufacturers Certificate of Origin (MCO) and Bill of Sale so I could register the mopeds. It bounced back on my e-mail. I called and they said use another address. I sent the two VIN numbers on separate e-mails so they wouldn't get mixed up.

Five days later I got one MCO and Bill of Sale. They didn't open up the second e-mail because the mopeds came on one order number and they assumed it was a duplicate. Finally, after many phone calls, the MCO came for the second one but no Bill of Sale. They faxed it to me so I could finish getting the registration process.

Don't you know they put the wrong VIN number on the MCO. Fortunately I saved the VIN number from the packing crate and the DMV person finished the process for the second moped after almost two weeks from delivery.

In their defense, they did cooperate in helping with the paperwork as quickly as they could and did fax me what I needed. They also delivered the mopeds in a week after we ordered so I got my bikes for my money.

But when I bought my scooter from GS Motorworks, I made the MCO and Bill of Sale request on Friday morning and it came Monday afternoon. One business day later. I also didn't have to call to see what e-mail address to use. For a company this large, I would expect much smoother service.

BUT... Their prices are extremely cheap and the scooters are amazing bargains if you know what you're looking at. There are a couple of Znens to be had for about $1200 and 250cc scooters for around $1500. So if you want to move up or get something new, check them out. Just be ready to get to know Maria in case you don't get your paperwork. Nice lady, just stressed and overworked.